Support
At Pokie Pop Casino, we understand that sometimes you need a helping hand. Our dedicated support team is available around the clock to assist with any questions or concerns you might have about your gaming experience.
Contact Methods
Our friendly customer support team can be reached through email at pophelp@pokiepop.com. Our specialists typically respond within 2-4 hours, though we strive to address your concerns even faster.
While we currently don't offer live chat or phone support, our email support system is monitored 24/7, ensuring that assistance is always available regardless of your time zone or when you play.
Common Questions
Many players find answers to their questions in our comprehensive FAQ section. Before reaching out, you might want to check if your query has already been addressed there. Common topics include:
- Account verification procedures
- Deposit and withdrawal methods (including Bank Wire Transfer, MasterCard, Neosurf, and Visa)
- Currency options (NZD, AUD, CAD, EUR)
- Game rules and technical requirements
- Bonus terms for our welcome offer of $2500 Free + 100 POP Spins
Our Commitment to You
Our support team consists of gaming experts who understand both the technical aspects of online casinos and the games we offer. Whether you have questions about Betsoft slots, Booming Games features, or withdrawal processes, our team has the knowledge to help.
We pride ourselves on being:
- Professional yet approachable
- Thorough in addressing your concerns
- Patient with players of all experience levels
- Committed to your satisfaction and security
Responsible Gaming Support
Beyond technical and account assistance, we also provide resources for responsible gaming. If you ever feel your gaming habits are becoming concerning, our support team can guide you toward helpful tools and resources.
VIP Player Assistance
Players enjoying our VIP benefits receive priority support with faster response times. If you're participating in our loyalty program, mention this in your email for expedited service.
We value your feedback and continuously work to improve our support services. Every query helps us enhance the Pokie Pop experience for all our players.